SHIPPING POLICY

RATES/SHIPPING CHARGE

Appropriate shipping charges will be added to each order. Shipping charges may include a surcharge. All orders will be quoted and shipped on the least expensive common carrier (truck) that is available, unless requested otherwise. Shipping charges are non-refundable.

We regularly ship to Europe, South America, Central America, Canada, Alaska, Caribbean, Asia, and the South Pacific. The customer is responsible for import duties, taxes, stamps (or any other government fee) and customs fees for international shipments.

Please contact our team should you have any questions.

DELIVERY TIME

Our goal is to ship all floor coatings and flake orders received by 1:00PM CST the same day. We use FedEx as our primary delivery service; however, other carriers (i.e., Conway, other common carriers, etc.) may be used if appropriate for a particular order.

Delivery times on products can vary depending on address, carrier and service selected. Your order will usually arrive between 1 and 4 business days from the date of shipment.

PALLET CHARGE

Our experience has shown that certain items have a tendency to get damaged in shipping. To ensure a safe delivery, we require them to be shipped on a pallet. An additional pallet charge per pallet is charged if it is applicable.